WARNING: This product contains nicotine. Nicotine is an addictive chemical.



The information this Privacy Notice covers:
This Privacy Notice covers personal information. Personal information is any information that tells us something about you
How we collect Personal Information
We collect your personal information to provide you with our VOOM Services, so that we can stay in touch with you, to improve and personalise our VOOM Services for you, to handle any questions or complaints you may have, and to comply with our regulatory obligations.
What Personal Information we collect
Identity Data is information that specifically identifies you. It includes your first name, last name, username or similar identifier, title, address, date of birth and gender. We use this information to register and create your account, and to ensure we are dealing with the correct adult vaper. In some cases, we may need your national ID details. Contact Data includes billing address, delivery address, email address and telephone numbers. We use these details to deliver our VOOM Services to you.
Financial Data
includes your bank account and payment card details. Using our website, you submit these details to our payments service provider, TAP when you buy VOOM products online.
Transaction Data
is generated as a record of your purchases through our website and includes details about payments to and from you and other details of products you have purchased from us.
Account Profile Data
is the personal information contained in your account. It includes your username and password details as well as your Identity Data, Contact Data and Communications Data. It is also a record of your engagement with us through your feedback and survey responses.
Communications Data
includes your preferences in receiving product information from us and your communication preferences to ensure we engage with you as you wish.
Technical Data
is the information behind the technology and the devices you use to connect with the VOOM device, our website and the VOOM app. It tells us how our products and services are performing, and we use this data to make our VOOM Services operate better. [Read more] Usage Data is the information generated, including using cookies, as you use our VOOM services. We use third-party analytics providers to analyse how you are using those VOOM Services. This data, especially when we use it as Aggregated Data, tells us how the VOOM experience could be improved and what we can do to enhance the services we offer. We use a third-party service, Google Analytics, to collect standard internet log information and details of your behaviour patterns as you navigate around our website or the VOOM app. It does this using information from cookies. This helps us to find out the number of users to the various parts of our website or the VOOM app and how they interact with the content on the site. We also use this information to maintain and monitor the performance of our website and the VOOM app, and to look for ways of improving our website and the VOOM app and the services it offers you. This information does not identify any individuals. You can see our Cookies Policy here.
Third-Party Data
is the information we receive from analytics providers as mentioned above under Usage Data and, for instance, when we analyse your feedback on review sites. We also receive information about you from social media providers when you register for a VOOM account via your social media accounts like Facebook, Instagram or Twitter
Aggregated Data
is derived from your personal information but is not considered “personal data” in law as it is anonymous and the data does not directly or indirectly reveal your identity. This data is used for statistical research and to inform business strategy We collect website and app Usage Data and Technical Data automatically from your mobile or other device using cookies, web beacons and similar technologies. For more information about our use of cookies, please see our Cookies Policy here.
Age-verification and identification
You must be at least 18 years of age to use our VOOM devices, our website and The VOOM app. This is to ensure that we meet our legal obligations. Before you enter our website, you will be asked to verify your age. When you register an account via the website or the VOOM app, or when you purchase a VOOM product or service, you will need to provide Identity Data so that, with your consent where necessary, we can authenticate your age. Not participating in the age-verification or identification process will obstruct your interactions with us. If you have any questions about the age-verification or identification process, please contact our Customer Service here or via support@voom.ae and an advisor will be happy to help you. The VOOM device, our website and the VOOM app are not intended for children and we do not knowingly collect data relating to children.
Changes to this Privacy Notice
We will keep this notice up to date and you can find the date it was last updated at the bottom of the page. If there are any changes to the way in which your personal information is used, we will update this privacy notice and, where appropriate, notify you of the changes by email. We recommend that you check this page from time to time to ensure that you are aware of any changes.
Who we are and how to contact us
The data controller of all personal information collected from your use of the VOOM UAE Empire Heights, Tower A, P3 level, Office No: 04-33, P.O. Box 57254, Business Bay , Dubai, UAE.

VOOM products are not for use by or sale to persons under the age of 18, It is intended for use by adult smokers. Keep out of reach of children. VOOM products contain nicotine are not suitable for use by pregnant or breastfeeding women, or persons who are sensitive or allergic to nicotine and should be used with caution by persons with or at a risk of an unstable heart condition or high blood pressure as may be hazardous to health.